Shopping Guide
Mataro Ningyo dolls can be purchased conveniently through our online shop, or in person at the Mataro Ningyo Hall, a 3-minute walk from JR Okachimachi Station.
Online Shop Exclusive Benefits
Free returns and exchanges for 30 days after purchase
To ensure your complete satisfaction, we offer exchanges free of charge, and we cover all shipping costs involved. Exchanges may be made as many times as you wish within 30 days of purchase. We also accept returns free of charge within 30 days of purchase, covering all return shipping costs. If you are not satisfied, you will not be charged at all. To request an exchange or return, please feel free to contact us via the inquiry form.
Family Crest Service for Armor and Helmets
For customers who purchase armor or a helmet by Kato Iccchu, Mataro Ningyo offers a service to add your family crest to the front of the ohitsu (storage chest). Every crest is painted entirely by hand in genuine gold maki-e lacquer (not a sticker or patch).
Purchase Information
Payment and Delivery
Flat rate nationwide: 770 yen (tax incl.)
Free shipping on orders over 3,980 yen
* Shipping costs for overseas delivery are borne by the customer at actual cost.
Repair Service
At the Mataro Ningyo showroom, we provide repairs exclusively for Mataro dolls. Our skilled craftsmen carefully maintain your treasured dolls.
For Those Considering a Purchase
About the Showroom
Hina dolls and May dolls and ukiyo dolls by Mataro, as well as helmet and armor displays by Kato Iccchu, can also be purchased at the Mataro Ningyo Hall showroom (a 3-minute walk from JR Okachimachi Station). We look forward to welcoming you with services unique to the showroom and special discount coupons.
Free Catalog Request
We will deliver a Mataro Ningyo catalog free of charge within Japan. (Shipping fees apply for overseas delivery.) Please fill in the required details below to request your catalog.
For customers using free email services
If you use a free email service such as Yahoo! Mail, our notification emails may be treated as spam. Please also check your junk mail folder to be sure.
For customers using mobile phones
In your spam settings (domain-based reception, designated reception, etc.), please configure your device in advance so that automatic confirmation emails from the [mataro-doll.com] and [mataro.co.jp] domains can be received. Please also change or disable any other reception restrictions (secret code, PIN code, mail filters, etc.) and character-count limits before registering.
Frequently Asked Questions
How long does delivery take after I place an order?
After your order is confirmed, delivery usually takes about 3 to 7 business days. Made-to-order items, special-order items, and busy seasons (such as before the seasonal festivals) may require additional time. Please check each product page for detailed delivery dates, or feel free to contact us via the inquiry form.
Is overseas shipping available?
Yes, we offer overseas shipping via EMS (Express Mail Service). Shipping costs are borne by the customer at actual cost. For details, please see our "Overseas Shipping" page.
I have not received a reply email about my inquiry or delivery date.
If you use a free email service (such as Yahoo! Mail), our emails may be sorted into your junk mail folder. Please check your spam folder to be sure. Mobile phone users should also set up domain-based reception so that emails from the [mataro-doll.com] and [mataro.co.jp] domains can be received.
Can I buy only parts, such as accessories or a case?
We may be able to sell individual parts such as accessories or cases. As availability differs depending on the type of doll, please consult us via the inquiry form.
Can I buy accessories to match a doll I already own, or pieces other than the imperial couple of a Hina set?
We may be able to provide accessories to match a doll you already own, or pieces other than the imperial couple, separately. As this varies depending on the work and size of the doll, please feel free to consult us via the inquiry form.
Do Hina dolls come with care supplies?
Whether care supplies are included varies by product. For details, please check each product page or contact us via the inquiry form. Care supplies are also available for purchase individually.
Can I buy a Mataro doll that is not listed in the online shop?
We may be able to handle Mataro dolls that are not listed in the online shop. If there is a particular work you would like, please feel free to consult us via the inquiry form.
Is there a catalog for accessories or cases only?
Please contact us via the inquiry form, and we will assist you according to your needs.
My catalog has not arrived…
Catalogs are delivered free of charge within Japan. If yours has not arrived after a certain period from your request, please check the address you entered and your email settings, then contact us via the inquiry form.
How should I dispose of a doll?
For dolls that have been displayed for many years, we recommend a doll memorial service (ningyo kuyo) at a nearby shrine or temple. If you have any questions about disposal, please feel free to consult us via the inquiry form.
Can I purchase the academy textbooks?
Please contact us via the inquiry form, and our staff will assist you.
Can the instructor discount be applied?
Please contact us via the inquiry form, and our staff will assist you.