Privacy Policy
Handling of customers' personal information
We place our customers' trust above all else and handle your personal information in accordance with the policy below, striving at all times to keep it accurate and confidential. Please provide your personal information only after you have read and agreed to the following.
Purposes of collecting and using information
In order to conduct transactions with our customers safely and reliably and to provide the most suitable products and services, we collect the minimum information about you that is necessary. This personal information and your purchase history are used by us for the following purposes.
- Confirming your identity
- Shipping products, handling exchanges and returns, and confirming order details
- Confirming your past order history
- Preparing statistical materials and conducting various marketing surveys
- Providing information about products and services
Types of information collected
In providing our various services, we collect the following types of information.
- Customer information
Personal attribute information such as your name, postal code, address, telephone number, email address, and credit card details. - Delivery information
Information such as the recipient's name, postal code, address, and telephone number. - Product and service information
Details of the transactions you have ordered, requested delivery dates and times, and service usage information. - Inquiry information
Information relating to the content of inquiries made to us by email or telephone.
Methods of collecting information
With sufficient safety measures in place, we collect information you enter online, or provide by other means such as telephone or written documents. We also use cookies to collect information about your computer environment and your browsing of our site.
A cookie is a technology that sends and stores a small amount of information on your computer when you access our site, recording which pages were viewed. This is used mainly to compile statistics that do not identify individuals.
Cookies themselves contain no personally identifying information, so please rest assured.
To measure advertising effectiveness, this site may obtain information about ads clicked before your visit (such as the click date and host site) from third parties, and match it against order information.
To send and receive your data securely, our shopping cart encrypts it with 128-bit SSL.
Provision of information
We do not provide your information to outside parties except in the following cases.
- When you have given your consent
- When it is deemed necessary for your benefit or the public interest
- When it is judged necessary by law
- When we entrust all or part of the handling of personal data within the scope necessary for your purchases, inquiries, and the like (for example, delivery of products by courier service)
Management of personal information
We always take appropriate measures to keep your information accurate and up to date. We also make every effort to prevent unauthorized access to your information. Furthermore, we require the partner companies to which we entrust the handling of personal data to manage it strictly, and we do not allow them to use it for any purpose other than the intended one.
Requests from customers for disclosure, correction, suspension of use, etc.
We do not provide your information to outside parties except in the following cases.
- Disclosure, correction, etc.
If a customer requests the disclosure of information about themselves, after confirming that the requester is the person in question, we will respond by email, except where there is a special reason not to. If your information is inaccurate, we will correct it. Please contact the inquiry desk below. - Suspension of use, etc.
If you do not wish to receive information by email or post, or to have your information shared among our affiliated companies, please contact the inquiry desk below. After confirming that the requester is the person in question, we will suspend such handling, except where it is necessary for managing delivery and order details or for other business operations.
Inquiry desk
For requests regarding disclosure, correction, or suspension of use, and for any other questions, please contact us at the address below.
After confirming that the requester is the person in question, we will respond to your request in accordance with the conditions stated above.